Deconstructing User Requests and the Nine Step Model
LISA '99 Proceedings of the 13th USENIX conference on System administration
| Hi-index | 0.00 |
Many people have spent many hours searching for the right user interface. many people have spent many hours searching for the definition of the right user interface. Many people have spent many hours decrying the wrong user interface (whatever that may be). One user interface which is often overlooked is the System Administrator. What are the qualities of a good user interface? Some of the features most often mentioned are: User-friendly Extensible, adaptable to the user's skill level Gives useful error messages Hides underlying system's gore Offers easy access to helpful information A terrific look-and-feel This paper will discuss each of these features with regard to the interface between teh user and the system administrator.