Software engineering: methods and management
Software engineering: methods and management
Deconstructing User Requests and the Nine Step Model
LISA '99 Proceedings of the 13th USENIX conference on System administration
An Expectant Chat About Script Maturity
LISA '00 Proceedings of the 14th USENIX conference on System administration
The Yearly Review, or How to Evaluate Your Sys Admin
LISA '03 Proceedings of the 17th USENIX conference on System administration
Toward a cost model for system administration
LISA '05 Proceedings of the 19th conference on Large Installation System Administration Conference - Volume 19
Quantifying the complexity of IT service management processes
DSOM'06 Proceedings of the 17th IFIP/IEEE international conference on Distributed Systems: operations and management
| Hi-index | 0.00 |
The Capability Maturity Model (CMM), published by the Software Engineering Institute has been used by software development organizations to improve the processes used to develop software products. The System Administration Maturity Model (SAMM) is an adaptation of the CMM to make it more relevant for system and network administration organizations. The SAMM seeks to describe the key processes required for a system and network administration organization to flourish into higher levels of process maturity and enjoy the benefits associated with mature organizations such as high quality products and services produced on time, and within budget limits.