Usability Testing and Research
Usability Testing and Research
A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
Designing communication: considering the dynamics of the discipline
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Accessibility of assistive software installation interfaces
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction
Users' perspective of software quality
SEPADS'11 Proceedings of the 10th WSEAS international conference on Software engineering, parallel and distributed systems
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As various usability-testing methods continue to gain in popularity in software development organizations, it is time to examine how software documentation can also benefit from usability evaluation. This short paper briefly describes a case study in which a software documentation team used the findings from a usability study of their software installation manual to justify a large change in the architecture of their information deliverables. Specifically, the team chose to cease delivery of their installation documentation in a printed manual format in favor of context-sensitive online help delivered directly in the installation wizard interface. The online help version of the installation instructions meets the users' usability requirements by allowing users to access information directly from the interface itself.