Assessing effectiveness of personality style in documentation

Authors:
Kenneth Sayles;David G. Novick
Affiliations:
The University of Texas at El Paso, El Paso, TX;The University of Texas at El Paso, El Paso, TX
Venue:
Proceedings of the 22nd annual international conference on Design of communication: The engineering of quality documentation
Year:
2004

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Abstract

This paper extends previous work by other researchers that indicated that users of computers preferred a computer with a personality that was similar to theirs. We conducted a similar experiment, but looking beyond preference to see if the personality of documentation would make a difference in the user's performance. Our data suggest did not indicate that personality match affects performance; and if such a relationship exists it is likely to be weak. We discuss the related research, describe our methodology, present our results, and describe their implications and limitations.