Simulation of customer-focused business processes: Six Sigma and simulation, so what's the correlation?

  • Authors:
  • David M. Ferrin;David Muthler;Martin J. Miller

  • Affiliations:
  • Business Prototyping Inc., Naperville, IL;PWC Consulting, Naperville, IL;Business Prototyping Inc., Safety Harbor, FL

  • Venue:
  • Proceedings of the 34th conference on Winter simulation: exploring new frontiers
  • Year:
  • 2002

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Abstract

This paper will explore the fundamental relationships between Six Sigma and simulation. A basic overview of Six Sigma includes: 1. Six Sigma philosophy, 2. Basic tools, 3. Theory of Variation, 4. SPC, 5. Process capability, 6. Six Sigma infrastructure, and 7. DMAIC and DFSS processes. Simulation will be applied to the appropriate areas of the overview. Improvement in the robustness of the Six Sigma methodology will be discussed and the strengths of simulation will be presented as capable and preferable enhancements to the Six Sigma processes. Quotes from Six Sigma and industry leaders will be presented. Simulation will be presented as an innovation tool enhancing the Six Sigma DMAIC and DFSS processes.