A service re-design methodology for multi-channel adaptation

  • Authors:
  • M. Comerio;F. De Paoli;S. Grega;C. Batini;C. Di Francesco;A. Di Pasquale

  • Affiliations:
  • Università di Milano Bicocca, Milano, Italy;Università di Milano Bicocca, Milano, Italy;Università di Milano Bicocca, Milano, Italy;Università di Milano Bicocca, Milano, Italy;IZSAM - Istituto Zooprofilattico Sperimentale, Teramo, Italy;IZSAM - Istituto Zooprofilattico Sperimentale, Teramo, Italy

  • Venue:
  • Proceedings of the 2nd international conference on Service oriented computing
  • Year:
  • 2004

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Abstract

Many available services have been designed for a single-channel world, Web and Internet typically. In a real world scenario, an ever-growing number of users take advantage of different kinds of communication channels and devices. In this paper, we propose a methodology to formalize the re-design process of these services to support multi-channel access in different contexts. The methodology considers the channel characteristics, the location of users and the context of use to characterize the new services. It has been tested in a case study: the Italian National Project of Identification and Registration of Bovine Animals.