Practical byzantine fault tolerance and proactive recovery
ACM Transactions on Computer Systems (TOCS)
Transaction Processing: Concepts and Techniques
Transaction Processing: Concepts and Techniques
A recovery-oriented approach to dependable services: repairing past errors with system-wide undo
A recovery-oriented approach to dependable services: repairing past errors with system-wide undo
Undo for operators: building an undoable e-mail store
ATEC '03 Proceedings of the annual conference on USENIX Annual Technical Conference
Scripting practices in complex systems management
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
Proceedings of the Second Symposium on Information and Communication Technology
Configuration management technology using tree structures of ICT systems
Proceedings of the 15th Communications and Networking Simulation Symposium
A streamlined, cost-effective database approach to manage requirements traceability
Software Quality Control
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Human operator error is one of the most insidious sources of failure and data loss in today's IT environments. In early 2001, Microsoft suffered a nearly 24-hour outage in its Web properties as a result of a human error made while configuring a name resolution system. Later that year, an hour of trading on the Nasdaq stock exchange was disrupted because of a technicians mistake while testing a development system. More recently, human error has been blamed for outages in instant messaging networks, for security and privacy breaches, and for banking system failures.