Human performance evaluation in the use of federal computer systems: recommendations

  • Authors:
  • Mark A. Underwood

  • Affiliations:
  • Navy Personnel Research and Development Center, San Diego, CA

  • Venue:
  • ACM SIGMETRICS Performance Evaluation Review
  • Year:
  • 1978

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Abstract

There has been increased awareness in recent years of the high cost of non-hardware items in the Federal ADP budget in contrast with decreasing costs for much of the hardware. More attention is being given to software development costs, systems design practices, automatic program testing, and the like. Particular commercial and military systems effectiveness and life cycle costs now take into consideration such factors as part of the planning process. It is suggested that not enough attention has been given to measurement of human performance variables as part of the systems procurement and systems evaluation phases of Federal ADP programs. Recommendations are made for the incorporation of such measures along with conventional hardware/software performance measurement.