Crisis-Response in the Port of Rotterdam: Can We do Without a Facilitator in Distributed Settings?

  • Authors:
  • Jaco H. Appelman;Jasmina van Driel

  • Affiliations:
  • Delft University of Technology, The Netherlands;Delft University of Technology, The Netherlands

  • Venue:
  • HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 1 - Volume 01
  • Year:
  • 2005

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Abstract

Group Support Systems (GSS) are increasingly present in different organizational configurations. One way to stimulate sustained use of a GSS is to consciously design recurring processes that support mission critical tasks. Based on this notion the first two phases of a crisis response process in one of the main harbors in the world were modeled and redefined in terms of thinkLets. This delivered a process design that was supported by a GSS. The aim of the project was to design and execute the situational awareness phase in a distributed fashion and to do it faster and more effective than the current same-time same-place process.