Implementing the “Design for Emergence” Principle in GDSS
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
Technical and environmental challenges of collaboration engineering in distributed environments
CRIWG'06 Proceedings of the 12th international conference on Groupware: design, implementation, and use
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Group Support Systems (GSS) are increasingly present in different organizational configurations. One way to stimulate sustained use of a GSS is to consciously design recurring processes that support mission critical tasks. Based on this notion the first two phases of a crisis response process in one of the main harbors in the world were modeled and redefined in terms of thinkLets. This delivered a process design that was supported by a GSS. The aim of the project was to design and execute the situational awareness phase in a distributed fashion and to do it faster and more effective than the current same-time same-place process.