Lack of guidance for decision aid interface design

Authors:
Jeffrey P. Schwartz;Pamela Jamar
Affiliations:
University of Maryland;Honeywell Systems and Research Center, Minneapolis, Minnesota
Venue:
ACM SIGCHI Bulletin
Year:
1983

Citing 2
Cited 1

Design of Man-Computer Dialogues

Design of Man-Computer Dialogues
Decision situations, decision processes, and decision functions: Towards a theory-based framework for decision-aid design

CHI '82 Proceedings of the 1982 Conference on Human Factors in Computing Systems

A cognitively based functional taxonomy of decision support techniques

Human-Computer Interaction

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Abstract

Decision aids are being built by several research organizations. However, as noted by Wohl (1981), relatively few decision aids are in actual use. Problems with decision structuring methodology and failure to consult users during aid development are two reasons for this. A more important reason is the lack of general interface design guidelines directed specifically at decision aid designers. Three aspects of aid-user interaction--decision contingency, decision emergence, and the aid-user relationship--are issues which cannot be addressed by the decision structuring portion of aids but which require careful consideration during interface design. The development of a decision situation taxonomy which accounts for these issues is advocated as the starting point for general decision aid interface design guidance.