Process Management Instead of Operations Management

  • Authors:

  • Edward A. Silver

  • Affiliations:

  • -

  • Venue:
  • Manufacturing & Service Operations Management
  • Year:
  • 2004

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Abstract

In this article a challenge is provided to the operations management community to broaden our perspective from the traditional, functional one to the cross-functional (interdisciplinary) view of process management. At the same time, the challenge is to de-emphasize mathematical optimization and instead seek improvements through better representations of problems or situations of real interest to management. I believe that adoption of these suggestions will enhance the opportunities and reputation of our research and educational activities.