GETTING THERE WHEN YOU DON'T KNOW WHERE 'THERE' IS: NAVIGATIONAL STRATEGIES IN A HYPERTEXT HELP SYSTEM

  • Authors:
  • F. R. Campagnoni;Kate Ehrlich

  • Affiliations:
  • -;-

  • Venue:
  • ACM SIGCHI Bulletin
  • Year:
  • 1990

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Abstract

Unlike traditional information retrieval systems in which users access information from large databases using boolean operations on keyword strings, users of a hypertext system are free to move between arbitrary nodes in the database by the simple click of a mouse button (See Conklin, 1987 for a major review of hypertext). This architecture encourages users to find information by browsing (Marchionini, 1987). However, in the absence of spatial cues, this method of search can easily lead users to become disoriented ("lost in hyperspace").