A framework for information systems architecture
IBM Systems Journal
Management strategies for information technology
Management strategies for information technology
Alignment Between Business and IS Strategies: A Study of Prospectors, Analyzers, and Defenders
Information Systems Research
Organizational and Technological Infrastructures Alignment
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Journal of Network and Computer Applications
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In this paper, we present the findings of a case study which examines the use of enterprise architectures in the context of the development and implementation of an Electronic Government (e-Government) Services Delivery initiative by the Queensland State government of Australia. The paper employs strategic alignment theory to critically examine the progress of the initiative from the development of public policy and business case documents, through to the pilot program, and progressive implementation of an electronic government environment that includes a number of redesigned Internet gateways, integrated contact (call) centres, electronic kiosks, and web-enabled customer service counters. The case is also compared with similar e-Government initiatives and provides an interesting example of how governments can use the electronic domain to service a diverse range of clients in a large and wide spread community.