A Roadmap of Financial Measures for IT Project ROI

continual service improvement using balanced scorecard

TELE-INFO'09 Proceedings of the 8th Wseas international conference on Telecommunications and informatics
Measurement of service effectiveness and establishment of baselines

WSEAS Transactions on Information Science and Applications
A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty

Proceedings of the International Conference on Management of Emergent Digital EcoSystems

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Financial and project management techniques, such as activity-based costing, are keycomponents for implementing large-scale IT projects.