User and task analysis for interface design
User and task analysis for interface design
The Elements of User Experience: User-Centered Design for the Web
The Elements of User Experience: User-Centered Design for the Web
Observing the User Experience: A Practitioner's Guide to User Research (Morgan Kaufmann Series in Interactive Technologies) (The Morgan Kaufmann Series in Interactive Technologies)
What do usability evaluators do in practice?: an explorative study of think-aloud testing
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Effective Prototyping for Software Makers
Effective Prototyping for Software Makers
Testing & quantifying ERP usability
Proceedings of the 1st Annual conference on Research in information technology
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This paper discusses the redesign of PeopleSoft's Enterprise Expenses product from a product that was notorious for it's complexity into a product that was both usable and one of PeopleSoft's best selling products. The process used was a combination of best practices from user-centered design, business and marketing to deliver a usable application on a pure-html "no-code on the client" platform. The design effort was also a collaboration of design, usability engineers, business strategy, functional analysts and developers (and of course our customers!) At the same time, the process needed to track the competing interests of various stakeholders: clients, their end users, their business processes, our technical requirements, our limited resources and our internal stakeholders. The designed solution had to work within a framework that could not be re-written. A poorly working metaphor was redefined into a concept that would work better with the end-users.