Outsourcing & offshoring: impact on the user experience

  • Authors:
  • Liam Friedland;Jon Innes;Roman Longoria;Wayne Hom;Pradeep Henry;Richard Anderson

  • Affiliations:
  • Snap Design, San Francisco Bay Area, CA;SAP Labs LLC, Palo Alto, CA;Computer Associates, Houston, TX;Augmentum, Foster City, CA;Cognizant, Chennai, India;Riander, San Francisco Bay Area, CA

  • Venue:
  • CHI '05 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2005

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Abstract

In a June 2003 survey, the management consulting firm McKinsey & Company reported that 51 percent of software executives surveyed have indicated that their offshore development strategy is already underway. Furthermore, another 20 percent of those surveyed indicated that they would move some portion of their product development offshore within the next 12 months.While offshore development has distinct advantages from the cost of labor perspective, it raises a significant number of challenges as well as opportunities for HCI practitioners and companies that wish to develop well designed, usable products. Offshoring is already changing the practice of HCI in industry, and will continue to impact practitioners more significantly over time.