Work-Centered Support Systems: A Human-Centered Approach to Intelligent System Design

Authors:
Ronald Scott;Emilie M. Roth;Stephen E. Deutsch;Erika Malchiodi;Thomas E. Kazmierczak;Robert G. Eggleston;Samuel R. Kuper;Randall D. Whitaker
Affiliations:
BBN Technologies;Roth Cognitive Engineering;BBN Technologies;BBN Technologies;BBN Technologies;Air Force Research Laboratory;Air Force Research Laboratory;Northrop Grumman Information Technology
Venue:
IEEE Intelligent Systems
Year:
2005

Citing 2
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Abstract

The work-centered support system approach to human-centered computing focuses on analyzing and supporting cognitive and collaborative work. The Work-Centered Support System for Global Weather Management, developed to support weather forecasting and monitoring in an airlift service organization, exemplifies this approach. The WCSS-GWM uses software agents embedded in work domain visualizations to support cognitive and decision-making processes, work artifact production, collaboration, and management of the multiple interwoven tasks that characterize work. It demonstrates and extends cognitive-engineering principles for effecting human-software agent interaction and WCSS concepts.