Building sustainable community information systems: lessons from a digital government project

  • Authors:
  • Teresa M. Harrison;James P. Zappen

  • Affiliations:
  • University at Albany, Albany, NY;Literature, & Communication, Rensselaer Polytechnic Institute, Troy, NY

  • Venue:
  • dg.o '05 Proceedings of the 2005 national conference on Digital government research
  • Year:
  • 2005

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Abstract

This paper introduces a rationale for and approach to the study of sustainability in computerized community information systems. It begins by presenting a theoretical framework for posing questions about sustainability predicated upon assumptions from social construction of technology and adaptive structuration theories. Based in part on the literature and in part on our own experiences in developing a community information system, we introduce and consider three issues related to sustainability: stakeholder involvement, commitment from key players, and the development of critical mass.