Evaluation of the govstat statistical interactive glossary: implications for just-in-time help

Authors:
Stephanie W. Haas;Ron T. Brown;Leo Cao;Jesse D. Wilbur
Affiliations:
University of North Carolina, Chapel Hill, NC;University of North Carolina, Chapel Hill, NC;University of North Carolina, Chapel Hill, NC;University of North Carolina, Chapel Hill, NC
Venue:
dg.o '05 Proceedings of the 2005 national conference on Digital government research
Year:
2005

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Abstract

The GovStat Statistical Interactive Glossary (SIG) is intended to allow users of federal statistical agency websites to look up meanings of statistical terms they encounter on the websites without interrupting their tasks. This kind of just-in-time, just-in-place help is one approach to integrating help with users' tasks as seamlessly as possible. We discuss implications of an evaluation study of the SIG for the design and deployment of such help.