DEVise: integrated querying and visual exploration of large datasets
SIGMOD '97 Proceedings of the 1997 ACM SIGMOD international conference on Management of data
VisAD: connecting people to computations and people to people
ACM SIGGRAPH Computer Graphics
Investigating human-computer optimization
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
PRIMA: a case study of using information visualization techniques for patient record analysis
Proceedings of the conference on Visualization '02
Rivet: a flexible environment for computer systems visualization
ACM SIGGRAPH Computer Graphics
Proceedings of the Seventeenth National Conference on Artificial Intelligence and Twelfth Conference on Innovative Applications of Artificial Intelligence
Polaris: A System for Query, Analysis and Visualization of Multi-Dimensional Relational Databases
INFOVIS '00 Proceedings of the IEEE Symposium on Information Vizualization 2000
Grapheur: a software architecture for reactive and interactive optimization
LION'10 Proceedings of the 4th international conference on Learning and intelligent optimization
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We describe a visualization application intended for operational use in formulating business strategy in the customer service arena. The visualization capability provided in this application implicitly allows the user to better formulate the objective function for large optimization runs which act to minimize costs based on certain input parameters. Visualization is necessary because many of the inputs to the optimization runs are themselves strategic business decisions which are not pre-ordained. Both information visualization presentations and three-dimensional visualizations are included to help users better understand the cost/benefit tradeoffs of these strategic business decisions. Here, visualization explicitly provides value not possible algorithmically, as the perceived benefit of different combinations of service level does not have an a priori mathematical formulation. Thus we take advantage of the fundamental power of visualization, bringing the user's intuition and pattern recognition skills into the solution, while simultaneously taking advantage of the strength of algorithmic approaches to quickly and accurately find an optimal solution to a well-defined problem.