Evaluating the costs and benefits of end-user development

Authors:
Alistair Sutcliffe
Affiliations:
University of Manchester, Manchester, UK
Venue:
WEUSE I Proceedings of the first workshop on End-user software engineering
Year:
2005

Citing 1
Cited 1

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Towards a "personal cost" model for end-user development

CHINZ '06 Proceedings of the 7th ACM SIGCHI New Zealand chapter's international conference on Computer-human interaction: design centered HCI

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Abstract

This paper describes a cost benefit modelling approach to introducing EUD technology. Costs are incurred in configuring and learning the technology then in developing and debugging applications. These are set against the perceived and actual benefits of producing better applications that fit end user requirements. The approach is illustrated with a case study of a web Content Management System.