Speech Interface: An Enhancer to the Acceptance of M-Commerce Applications

Authors:
Yandong Fan;Anthony Saliba;Elizabeth A. Kendall;Jan Newmarch
Affiliations:
Monash University;Telstra Research Lab;Monash University;Monash University
Venue:
ICMB '05 Proceedings of the International Conference on Mobile Business
Year:
2005

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Abstract

Speech interfaces have become increasingly popular to support mobile commerce. While interface frameworks and dialogue management have been well-studied, there is a lack of analytical research on the acceptance of speech-enabled m-commerce services. In this paper, we propose a framework to explain the acceptance of m-commerce from the consumersý perspective. The framework incorporates value propositions of m-service into a service acceptance model derived from a meta-analysis. The significance of a speech interface to m-commerce is evaluated and confirmed in line with the proposed framework. Strategies for developing speech-enabled applications are also suggested.