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The TV is usually considered just another channel to receive information and services. However, for certain users with special needs, such as the Disabled and Elderly, TV based interfaces could become the only suitable way to defeat interfacing barriers and enter the Information Society.Elderly users have special requirements with respect to user interfacing approaches and home delivered services. The EC funded project SAID proposes the combination of iTV technologies, agents based intelligent services and innovative "active" interfaces as the best way overcome the reluctancy elderly users show to the introduction of ICT technologies in their home environment. SAID uses state of the art agent technology to implement the following services: intelligent information assistants on the TV, automatic suggestions engine based on a stored user profile, automatic user monitoring and profile acquisition and intelligent mobile visits planner running over GPRS.