Strategic decision making support model on RTE approach from the BPM

Authors:
Nam-Hong Yim;Sung-Kyu Choi
Affiliations:
KAIST, Graduate school of management, Seoul;Samsung Electronics, Bubal-Ri, Kiheung-Eup, Kyungsi-Do
Venue:
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Year:
2005

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Abstract

RTE is a new management paradigm on which core processes are executed and managed with the latest information. This concept is a needful concept to continuously strengthen corporate competitiveness in an era of unbridled competition with the collapse of traditional value chain and accelerated flow of information. Paradigm of AI (Artificial Intelligence), which is based on the assumption that existing business processing types or expertise in a predefined and limited management environment can help to make a right decision in the new future environment, and expert system should overcome rule based and model based limitations. In RTE, rather than existing business types or expertise, it is important to monitor the event or information at the present point of time that can provide support in the current situation.In this research, a model that integrates KM (Knowledge Management), BI (Business Intelligence) with business process is presented, which are essential for decision making in a real-time based corporate environment. Furthermore, in a dynamic management environment of real world, a decision making support model that can overcome three limitations that are posed by AI, Expert system paradigm shall be presented in this research.