A proposed classification for computer program library subroutines
ACM SIGUCCS Newsletter
New use for computers in the user services environment
SIGUCCS '79 Proceedings of the 7th annual ACM SIGUCCS conference on User services
The use of electronic mail for user services
SIGUCCS '77 Proceedings of the 5th annual ACM SIGUCCS conference on User services
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There is a growing recognition that user services play a critical role in facilitating the use of computing resources. The need for formal aids is especially keen in a network environment, because a prospective user typically does not have face-to-face access to colleagues who can provide informal assistance. Important tasks that must be dealt with in improving user services include the creation of high-quality written documentation, establishing selective network standards, implementing automated user services, developing competent user service personnel, and establishing contractual relationships between suppliers of network services and local support personnel.