Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
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Heavy use of an online collaboration and learning environment (CLE) at a large research university led the graduate school to consider how a CLE might support dissertation committees. The project team conducted focus groups with 38 student, faculty, and administrative staff to determine system requirements. Results showed that users would benefit from a tool designed to facilitate the dissertation process, especially if social norms and work-benefit disparity issues were directly addressed. The development team designed and built a "dissertation navigator" in our CLE. 645 users have adopted Grad Tools, suggesting that some traditional groupware design challenges have been overcome.