An Empirical Investigation of How Trust, Cohesion, and Performance Vary in Virtual and Face-to-Face Teams

Authors:
Kimberly Furumo;J. Michael Pearson
Affiliations:
University of Hawaii at Hilo;Southern Illinois University
Venue:
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 01
Year:
2006

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Abstract

As technology improves, more teams are meeting virtually. In this study, we analyze how individual levels of trust, cohesion, output, outcome satisfaction, and process satisfaction differ in virtual and face-to-face teams completing different tasks. A controlled experiment in which business students were randomly assigned to either a virtual or face-to-faceteam, completing either an intellective or a preference task, was completed. Comparisons of the four task/technology conditions showed that virtual team members reported lower levels of trust, cohesion, outcome satisfaction, and process satisfaction. However, their output was essentially the same as individual working in face-to-face teams. No significant differences were found between the teams completing the intellective or preference tasks.