Information and Communication Technology in Development: Cases from India
Information and Communication Technology in Development: Cases from India
Using Stakeholder Theory to Analyze Telecenter Projects
Information Technologies and International Development
Tangible user interface for increasing social interaction among rural women
Proceedings of the 3rd International Conference on Tangible and Embedded Interaction
Caste Structures and E-Governance in a Developing Country
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
EGOVIS'10 Proceedings of the First international conference on Electronic government and the information systems perspective
Loose strands: searching for evidence of public access ICT impact on development
Proceedings of the 2011 iConference
Social media, e-governance and developing countries: insights from India
Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
Critical Analysis of Growth Strategies for Telecom Stake Holders in Rural India
International Journal of Information Communication Technologies and Human Development
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In the poor and drought-prone rural district of Dhar in Madhya Pradesh, India, Gyandoot has tried to make government services more accessible to villagers through information and communications technology (ICT) since January 2000. Two recent surveys of this e-government project allow us to evaluate whether the local population is benefiting. Main findings are that service satisfaction is quite high, but usage is low, and Gyandoot is not reaching the poorest people. We conclude that much of the potential benefits of e-government are not being realized. Lessons for ICT projects that intend to benefit the rural poor include the use of appropriate technology, implementation of the project by agents who have incentives to serve the poor, community participation and ownership, availability of pro-poor services, and campaigns to raise awareness.