Internalization in Technology Innovation: A Case of CRM Adoption

Authors:
Jessica H. F. Chen;Eric T. G. Wang
Affiliations:
National Chi Nan University;National Central University
Venue:
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 06
Year:
2006

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Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study

Information Systems Management

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Abstract

The hitherto static Web is today extended in its applications by a dynamic component with the use of Web Services for intercompany cooperation. With their employment, business processes can be executed in a more efficient and effective way. However, ...