An electronic publishing spectrum: a framework for text modules
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
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Designing and Writing Online Documentation: Help Files to Hypertext by William Horton is a valuable reference guide. This guide addresses designers and writers of various kinds of text that will appear in some fashion and for a variety of reasons on the display monitor of a computer. (The computer might also have a connection to a network.) This books presents the best of current research and commentary by experts from various fields about the subject of online documentation. I assume this is the opinion of all reviewers of this text. What I want to say in this commentary rests upon the assumption that this text belongs on your shelf.