Integration and synchronization of input modes during multimodal human-computer interaction
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Human Language Technologies for Knowledge Management
IEEE Intelligent Systems
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This paper addresses two related topics: Firstly, it presents building-blocks for flexible multimodal dialog interfaces based on standardized components (VoiceXML, XML) to indicate that thanks to well-supported standardizations, mobile multimodal interfaces to heterogeneous data sources are becoming ready for mass-market deployment, provided that adequate modularization is respected. Secondly, this is put in the perspective of a discussion of knowledge management in firms, and the paper argues that multimodal dialog systems and the naturalized mobile access to company data they offer will trigger a new knowledge management practice of importance for knowledge-intensive companies.