Speech Communication - Special issue on interactive voice technology for telecommunication applications (IVITA '96)
GATE: An Environment to SupportResearch and Development in Natural Language Engineering
ICTAI '96 Proceedings of the 8th International Conference on Tools with Artificial Intelligence
Vector-based natural language call routing
Computational Linguistics
PartsID: a dialogue-based system for identifying parts for medical systems
ANLC '00 Proceedings of the sixth conference on Applied natural language processing
Data-driven strategies for an automated dialogue system
ACL '04 Proceedings of the 42nd Annual Meeting on Association for Computational Linguistics
Segmented and unsegmented dialogue-act annotation with statistical dialogue models
COLING-ACL '06 Proceedings of the COLING/ACL on Main conference poster sessions
Hitiqa: High-quality intelligence through interactive question answering
Natural Language Engineering
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The AMITIÉS project (Automated Multilingual Interaction with Information and Services) has been established under joint funding from the European Commission's 5th Framework Program and the U.S. DARPA to develop the next generation of empirically-induced human-computer interaction capabilities in spoken language. One of the central goals of this project is to create a dialogue management system capable of engaging the user in human-like conversation within a specific domain. The domain we selected is telephone-based customer service where the system has access to an appropriate information database to support callers' information needs. Our objective is to automate at least some of the more mundane human functions in customer service call centers, but do so in a manner that is maximally responsive to the customer. This practically eliminates all prompt or menu based voice response systems used at commercial call centers today.