The Nurnberg funnel: designing minimalist instruction for practical computer skill
The Nurnberg funnel: designing minimalist instruction for practical computer skill
Interface: an evolving concept
Communications of the ACM - Special issue on graphical user interfaces
Performance effect of matching computer interface characteristics and user skill level
International Journal of Man-Machine Studies
Context and consciousness: activity theory and human-computer interaction
Context and consciousness: activity theory and human-computer interaction
Computers in Context: The Philosophy and Practice of Systems Design
Computers in Context: The Philosophy and Practice of Systems Design
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Efforts for creating usable systems which fulfill the purpose of being efficient and effective tools in an enterprise have been focused on the software itself. The study proposed here turns to the user, and to what the user contributes with for that use. The study explores the concepts of usability and qualities of software in use, and their relationship to end-users learning to use the software, in a case study approach. The understanding developed during this study will be used in an intervention study, which aims at proposing a way for formal training to contribute to usability and quality in use.