The Windows interface: an application design guide
The Windows interface: an application design guide
Macintosh human interface guidelines
Macintosh human interface guidelines
Living design memory: framework, implementation, lessons learned
Human-Computer Interaction
Bringing usability to industrial control systems
CHI '09 Extended Abstracts on Human Factors in Computing Systems
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Working with a large information technology organization in industry, we have been investigating how a repository of organization-specific usability guidelines can be created and used to produce high quality end-user applications. Our approach is to create tools and methods in which software development organizations can develop and evolve usability guidelines based on the kinds of applications they develop. This information can then be used to match customer requirements to specific interface techniques that have proven effective for similar users and application domains. This is supported through a case-based system that attaches experience cases to guidelines to help find, explain, specialize, and extend usabiltiy guidelines.