Fundamentals of queueing theory (2nd ed.).
Fundamentals of queueing theory (2nd ed.).
An overview of workflow management: from process modeling to workflow automation infrastructure
Distributed and Parallel Databases - Special issue on software support for work flow management
Probability, stochastic processes, and queueing theory: the mathematics of computer performance modeling
Dynamic Routing and Operational Controls in Workflow Management Systems
Management Science
Load balancing in distributed workflow management system
Proceedings of the 2001 ACM symposium on Applied computing
Parallel Computer Architecture: A Hardware/Software Approach
Parallel Computer Architecture: A Hardware/Software Approach
Simulation Modeling and Analysis
Simulation Modeling and Analysis
Improving the performance of time-constrained workflow processing
Journal of Systems and Software
Business Process Management: The Third Wave
Business Process Management: The Third Wave
Dynamic Load Balancing in Parallel Database Systems
Euro-Par '96 Proceedings of the Second International Euro-Par Conference on Parallel Processing - Volume I
Algorithmic Mechanism Design for Load Balancing in Distributed Systems
CLUSTER '02 Proceedings of the IEEE International Conference on Cluster Computing
Policy resolution for workflow management systems
HICSS '95 Proceedings of the 28th Hawaii International Conference on System Sciences
Optimizing Static Job Scheduling in a Network of Heterogeneous Computers
ICPP '00 Proceedings of the Proceedings of the 2000 International Conference on Parallel Processing
Fundamentals of project management: developing core competencies to help outperform the competition
Fundamentals of project management: developing core competencies to help outperform the competition
Business process management: a survey
BPM'03 Proceedings of the 2003 international conference on Business process management
Personal schedules for workflow systems
BPM'03 Proceedings of the 2003 international conference on Business process management
Workflow management for enterprise transformation
Information-Knowledge-Systems Management - Work, Workflow, Information Systems and Enterprise Transformation
Expert Systems with Applications: An International Journal
MS '08 Proceedings of the 19th IASTED International Conference on Modelling and Simulation
A more comprehensive approach to enhancing business process efficiency
Proceedings of the 2007 conference on Human interface: Part II
Increasing the efficiency of business processes using a theory of constraints
Information Systems Frontiers
Workflow clustering method based on process similarity
ICCSA'06 Proceedings of the 2006 international conference on Computational Science and Its Applications - Volume Part II
An approximate analysis of expected cycle time in business process execution
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
Planning of business process execution in Business Process Management environments
Information Sciences: an International Journal
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BPMS (Business Process Management Systems) is a revolutionary information system that supports designing, administrating, and improving the business processes systematically. BPMS enables the execution of business processes by assigning tasks to human or computer agents according to the predefined definitions of the processes. In this paper, we devise process execution rules using individual worklists and propose task assignment algorithms to maximize the overall process efficiency under the limitation of the agent's capacity. We first transform the business processes into queueing network models, in which the agents are considered as servers. With this step complete, workloads of agents are calculated from server utilization and the task assignment policy can be determined by balancing the workloads. This will serve to minimize the workloads of all agents, thus achieving overall process efficiency. Another application of these results can be capacity planning of agents in advance and business process optimization in the reengineering context. The simulation results and comparisons with other well-known dispatching policies with the shared worklists show the effectiveness of our algorithm.