Trust resource management in digital government through process modeling

Authors:
Lee Osterweil;Norman Sondheimer;Anthony Butterfield;Lori Clarke;Robert Marx
Affiliations:
University of Massachusetts Amherst Amherst, MA;University of Massachusetts Amherst Amherst, MA;University of Massachusetts Amherst Amherst, MA;University of Massachusetts Amherst Amherst, MA;University of Massachusetts Amherst Amherst, MA
Venue:
dg.o '03 Proceedings of the 2003 annual national conference on Digital government research
Year:
2003

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Abstract

This paper explores the use of process technology to create formal process models to increase the level of trust that stakeholders have in digital government. Digital Government services have been painfully slow to emerge. The paper's focus is on the digital government processes, the complex interplays of the human, institutional, and data processing entities that these systems support. Our approach is to provide mechanisms to increase trust and speed development by facilitating transparency in the development, representation and analysis of digital government processes.