Reinventing Government in the Information Age
Reinventing Government in the Information Age
Understanding new models of collaboration for delivering government services
Communications of the ACM
New models of collaboration for delivering government services
dg.o '04 Proceedings of the 2004 annual national conference on Digital government research
| Hi-index | 0.00 |
This paper presents a conceptual model of how organizations collaborate to deliver public services to citizens and businesses. The model is derived from a comparative study of 12 collaborations in Canada, the US, and Europe that involved various combinations of public, private, and nonprofit organizations pursuing a variety of service objectives. The study draws on the literature of interorganizational networks, management information systems, public management, and organizational behavior to devise a preliminary model of how such collaborations form and operate. The case study data are then compared to the preliminary model and a revised, more robust and dynamic model is presented which more closely fits the case experiences across various service types, project structures, and national settings.