Representing process variation with a process family
ICSP'07 Proceedings of the 2007 international conference on Software process
Supporting negotiation and dispute resolution with computing and communication technologies
Proceedings of the FSE/SDP workshop on Future of software engineering research
Ubiquitous process engineering: applying software process technology to other domains
SPW/ProSim'06 Proceedings of the 2006 international conference on Software Process Simulation and Modeling
| Hi-index | 0.00 |
We have taken on the challenge of using process technology to help create Government Online Dispute Resolution (GODR) systems. The creation of even straightforward digital government applications has lagged parallel developments in e-commerce, due in part to the stringent requirements we place on digital government and to the requirements for collaboration among all stakeholders our system of government imposes. Our premise is that to meet these requirements and overcome resistance to change we must focus on establishing and maintaining trust in all stakeholders. We envision that the development of digital government systems will be viewed as the design, analysis, implementation, execution, and modification of efficient, effective processes with stringent fairness requirements. We are merging powerful process definition and analysis approaches into participatory design methods to overcome resistance to change in order to create digital government systems that are efficient and effective and also convey a strong sense of fairness leading to a high level of trustworthiness.