In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Re-place-ing space: the roles of place and space in collaborative systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Social, individual and technological issues for groupware calendar systems
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Single display groupware: a model for co-present collaboration
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The affordances of media spaces for collaboration
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
The Closed World: Computers and the Politics of Discourse in Cold War America
The Closed World: Computers and the Politics of Discourse in Cold War America
Semi-public displays for small, co-located groups
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Privacy risk models for designing privacy-sensitive ubiquitous computing systems
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Individual audio channels with single display groupware: effects on communication and task strategy
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
The language of privacy: Learning from video media space analysis and design
ACM Transactions on Computer-Human Interaction (TOCHI)
Follow the (slash) dot: effects of feedback on new members in an online community
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Supporting privacy by preventing misclosure
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Decision Making, Dashboard Displays, and Human Performance in Service Systems
International Journal of Information Systems in the Service Sector
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This paper explores the relationship between display of feedback (public vs. private) and the basis for evaluation (present vs. absent) of that feedback. Using a controlled, laboratory setting, we employ a fundamentally social, interpersonal context (speed-dating). Two participants (one male and one female) receive real-time performance feedback about either only themselves (private) or about both participants (public). We measure participant perceptions of monitoring, conformity, and self-consciousness about themselves and their dating partner. We also assess perceptions of system invasiveness, system competence, and system support. Results reveal a consistent pattern of significant interaction between feedback display and basis for evaluation conditions. In each of these interactions, public feedback with an added, trivial, basis for evaluation creates significantly lower perception of monitoring, conformity, self-consciousness, and system invasiveness, than the other three conditions. Additionally there is a main effect for basis for evaluation with respect to system competence and supportiveness. In each case, the presence of a basis produces more positive assessments than its absence. The experiment shows that reactions to being monitored and evaluated do not differ strictly along the dimension of public vs. private; basis for evaluation of feedback functions as a mediator and thus co-determines participant attitudinal responses. We discuss the implications of this at several levels, and present a broader cultural explanation in terms of the theory of rationalization. We also discuss the issues around and functionality of linking laboratory settings to larger cultural contexts in this and related fields of inquiry.