A seeded design environment for service creation

Authors:
Anders Morch;Bart Burns;Jonathan Ostwald
Affiliations:
NYNEX Science and Technology, Inc., White Plains, New York;NYNEX Science and Technology, Inc., White Plains, New York;University of Colorado, Boulder, Colorado
Venue:
CHI '92 Posters and Short Talks of the 1992 SIGCHI Conference on Human Factors in Computing Systems
Year:
1992

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Abstract

We are building and testing a set of computer-based design tools for creating telephone operator services. Currently at NYNEX, operator services are created by a small team of skilled developers using a programming language called SCL (Service Creation Language).The tools we are developing are part of a domain-oriented design environment for operator services. This environment will empower people who are knowledgeable in the domain to create services directly rather than requiring the task to be delegated to SCL developers. Our approach toward achieving this is twofold: (1) understanding the language of the operator services domain, and (2) representing this language in a seeded design environment.