A bridge to the third age: fashioning technological concepts for novice over-seventy home-system users

Authors:
Kimberly Cass
Affiliations:
University of Redlands, Redlands, CA
Venue:
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Year:
2006

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Abstract

Novice Over-Seventy Home-System Users (NOSHSU) face many obstacles in using and maintaining home-based systems and require strategies for troubleshooting and dealing with technological problems. This paper examines how some of the challenges encountered by NOSHSU might be alleviated by having information technology professionals who are experienced in strategies to facilitate technological change, and who are of a similar age, articulate technical concepts employing age accessible metaphors.