Human-computer interaction: lessons from human-human communication
Cognitive ergonomics
Toward adaptive conversational interfaces: Modeling speech convergence with animated personas
ACM Transactions on Computer-Human Interaction (TOCHI)
Assisting e-government users with animated talking faces
interactions - Help! User assistance and HCI
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In this paper, we describe how users transfer language behavior commonly associated with directed dialog to natural language systems: they respond to the initial prompt with a single word (holophrase) instead of the naturally occurring unit of conversation (a sentence). We evaluate two solutions to this problem and offer a conversational turn-taking method together with a discourse clause tutorial as the effective way to get repeat callers to adapt to the natural language dialog style.