Fielded applications of case-based reasoning

  • Authors:

  • William Cheetham;Ian Watson

  • Affiliations:

  • General Electric Global Research, 1 Research Circle, Niskayuna, NY 12309, USA/ e-mail: cheetham&commat/research.ge.com;The University of Auckland, Department of Computer Science, Auckland, New Zealand/ e-mail: ian&commat/cs.auckland.ac.nz

  • Venue:
  • The Knowledge Engineering Review
  • Year:
  • 2005

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Abstract

This commentary describes notable commercial applications of case-based reasoning, including systems that have been in continuous profitable use for over a decade. It is divided into sections on engineering applications, helpdesk applications and on-line case-based reasoning.