A study on customer involvement in final assembly for DIY products
Computers and Industrial Engineering
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In the engineering and contracting sector, the on-time availability of materials is a crucial element of any project. In recent years, there has been increasing competition in the supply of such components, as a result of market globalization. This has generated customer demand for higher performance, service, and quality—and, most of all, shorter delivery times. However, it has also forced suppliers to increase efforts to satisfy these requirements in order to remain competitive. Thus, contractors have moved to focus their attention on the task of more precisely modelling on-time delivery risks. Historical data, expert opinion, and agreements between contractors and suppliers are some available sources of information that can be used to generate more accurate forecasts. We combine these various inputs in a Bayesian approach based on dynamic linear modelling. Our methodology has been implemented as a web-based Decision Support System, and has been applied in a real case study from an oil sector engineering and contracting company. Copyright © 2006 John Wiley & Sons, Ltd.