Towards automated customer self-help

Authors:
Z. Cui;G. Ducatel;M. Thint;B. Assadian;B. Azvine
Affiliations:
-;-;-;-;-
Venue:
BT Technology Journal
Year:
2006

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Abstract

Customers should be at the heart of most businesses, and in particular service providers such as BT. In order to serve our customers better, we regularly introduce reliable processes and procedures to improve interaction with our customers, which is ...