Automated message understanding—a real-world prototype

  • Authors:
  • Thomas Jenkins;Alain Gaillard;Heather Holmback;Aki Namioka;John Darvish;Philip Harrison;Michael Lorbeski

  • Affiliations:
  • Boeing Computer Services, Seattle, Washington;Boeing Computer Services, Seattle, Washington;Boeing Computer Services, Seattle, Washington;Boeing Computer Services, Seattle, Washington;Boeing Computer Services, Seattle, Washington;Boeing Computer Services, Seattle, Washington;Boeing Computer Services, Seattle, Washington

  • Venue:
  • IEA/AIE '90 Proceedings of the 3rd international conference on Industrial and engineering applications of artificial intelligence and expert systems - Volume 1
  • Year:
  • 1990

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Abstract

We describe our prototype message processing system, designed to perform automatic database update from telexes dealing with aircraft Reliability and Maintainability issues. This system is being studied to replace a largely manual process currently in use at Boeing, which suffers from the standard problems of inefficiency, inconsistency, and difficulty of maintenance. The system we are developing combines a natural language processing subsystem for free-form text processing with automatic techniques for sorting and filtering, processing formatted data, database retrieval, and validating results via an interactive user interface.