Evaluating the release, delivery, and deployment processes of eight large product software vendors applying the customer configuration update model

Authors:
Slinger Jansen;Sjaak Brinkkemper
Affiliations:
Utrecht University, Utrecht, The Netherlands;Utrecht University, Utrecht, The Netherlands
Venue:
Proceedings of the 2006 international workshop on Workshop on interdisciplinary software engineering research
Year:
2006

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Abstract

For software vendors the processes of release, delivery, and deployment to customers are inherently complex. However, software vendors can greatly improve their product quality and quality of service by applying a model that focuses on customer interaction if such a model were available. This paper presents a model for customer configuration updating (CCU) that can evaluate the capabilities of a software vendor in these processes. Eight extensive case studies of medium to large product software vendors are presented and evaluated using the model, thereby uncovering issues in their release, delivery, and deployment processes.