A multi-agent system for efficiently managing query answering in an e-government scenario

Authors:
Pasquale De Meo;Giovanni Quattrone;Hind Fadil;Domenico Ursino
Affiliations:
Università Mediterranea di Reggio Calabria, Reggio Calabria, Italy;Università Mediterranea di Reggio Calabria, Reggio Calabria, Italy;Inpg-CoSy, Valence Cedex, France;Università Mediterranea di Reggio Calabria, Reggio Calabria, Italy
Venue:
Proceedings of the 2006 ACM symposium on Applied computing
Year:
2006

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Abstract

This paper aims at studying the exploitation of the Intelligent Agent technology for supporting citizens in their access to e-government services. It appears particularly suited in the present e-government scenario characterized by a huge amount of heterogeneous data and services, delivered by government agencies, that makes difficult to quickly answer citizen queries. In this paper we show that the exploitation of the Intelligent Agent technology facilitates the search of information on government data sources in such a way to completely and precisely satisfy citizen queries. Our system creates and maintains suitable profiles of involved users, representing their preferences and exigencies; in addition, it adopts suitable algorithms that exploit information stored in citizen profiles for producing recommendations.