Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Technology as Experience
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This paper understands the design of bus information panels as rooted in a landscape of human experience. It turns the mundane activity of waiting at a bus stop into a deeply problematic space of emotion and volition by understanding the dialogic relationship between human and technology. It does this by developing a novel approach to interaction design, which combines a theoretical framework that reveals the rich experience and 'felt life' of technology with an empirical analysis of bus information. By imagining a series of conversation-like dialogues, based in a Conversation Analytic (CA) sensitivity to the achievement of meaning in sequence, it generates a series of experience narratives that provide for a critical analysis of the information presentation. The exercise stands as an example of a form of imagined experiential narrative that might be developed into a method of experience scenarios in future work. We reflect on moves toward what might be called experiential scenarios in the conclusion.