A conceptual framework for explaining the value of end user maturity levels for IT management

Authors:
Awie Leonard
Affiliations:
University of Pretoria
Venue:
SAICSIT '05 Proceedings of the 2005 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
Year:
2005

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Abstract

This paper proposes a conceptual framework of three maturity levels for the effective management of end users during systems development. The framework is based on a model that explains all the important elements involved during the establishment and maintenance of sound relationships between the different role players in a software project team. It is argued that the level of end user maturity is determined by the experience and knowledge of the end user regarding the nature of a given project. As such it is directly linked to the type of IT-end user relationship. The value of the three levels lies therein that it gives the IT department the advantage of understanding and supporting end users in a more effective way during systems development. The research was done by means of a qualitative approach in which thought experiments were used to inductively refine the results of the research study.